What Is...

What is Lead Scoring?

A methodology to rank leads by their likelihood to buy

Quick Definition

Lead scoring is a methodology that assigns point values to leads based on their attributes and behaviors, helping sales teams prioritize which prospects to focus on first.

Not all leads are created equal. Lead scoring helps you separate the hot prospects ready to buy from the tire-kickers who'll never convert. By assigning point values to lead characteristics (like company size and job title) and behaviors (like page views and content downloads), you create a numeric score that predicts purchase likelihood. This score guides sales prioritization and marketing automation.

Scoring Dimensions

Lead scoring typically evaluates leads on two dimensions: fit and engagement.

  • Fit (Demographic/Firmographic): Does this lead match our ICP?
  • Engagement (Behavioral): Is this lead showing buying interest?
  • Fit factors: Company size, industry, job title, location
  • Engagement factors: Page views, content downloads, email engagement

How to Build a Scoring Model

Creating an effective lead scoring model involves analyzing your data and testing assumptions.

  • Analyze your best customers for common characteristics
  • Identify behaviors that correlate with conversion
  • Assign point values based on importance
  • Set thresholds for MQL and SQL
  • Test and refine based on actual outcomes

Website Behavior in Scoring

Website behavior is the strongest scoring signal. A lead who views your pricing page multiple times shows stronger intent than one who just downloaded an ebook. Visitor identification enables behavior-based scoring even before form submission.

  • Pricing page views: High intent signal
  • Case study views: Evaluation stage indicator
  • Repeat visits: Sustained interest
  • Time on site: Engagement depth

Operationalizing Scores

Lead scores should trigger specific actions in your workflow.

  • Route high-scoring leads to sales immediately
  • Nurture medium-scoring leads with content
  • Disqualify low-fit leads regardless of engagement
  • Alert sales when target accounts spike in score

Real-World Examples

  • 1A lead from a Fortune 500 company (+20 points) views pricing (+15 points) = Sales follow-up
  • 2A small company lead (+5 points) downloads one ebook (+5 points) = Nurture sequence
  • 3A target account stakeholder visits 5 pages in a week = Sales alert
  • 4Wrong industry lead (-25 points) regardless of engagement = Disqualified

Key Benefits

Prioritize sales time on highest-potential leads
Improve lead-to-opportunity conversion rates
Align sales and marketing on lead quality
Automate lead routing and follow-up
Better predict pipeline and revenue

Frequently Asked Questions

What is lead scoring?

Lead scoring assigns point values to leads based on their fit (demographic/firmographic) and engagement (behavioral). The resulting score helps sales prioritize which leads to pursue first.

What factors should I include in lead scoring?

Include fit factors (company size, industry, job title) and engagement factors (page views, content downloads, email engagement). Weight high-intent behaviors like pricing page visits heavily.

How do I know if my lead scoring is working?

Track conversion rates by score range. High-scoring leads should convert at significantly higher rates. If not, adjust your criteria and weights.

Can I score leads before they fill out a form?

Yes, with visitor identification. Tools like Bullseye identify visitors and track their behavior, enabling scoring based on website engagement even before form submission.

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